FAQs

Need Assistance?
We're always happy to help! Email us at support@kuroniwear.com

Before contacting us, please review these common questions:

Where is your company located?
Our headquarters and fulfillment center operate from the United Kingdom. For official company details, please visit our Terms & Conditions page. Learn more about our brand story on the About Us page.

Order Tracking & Delivery
"Where is my order?"
We completely understand the excitement! Tracking information will be automatically sent once your order leaves our warehouse. For real-time updates:

1. Contact the carrier directly using your tracking number

2. Check estimated delivery windows on our Shipping Information page
   For additional support, email support@kuroniwear.com

International Orders
"Will there be customs charges?"
For non-UK orders:
• EU customers: Customs fees apply per your country's regulations since January 1, 2021
• Global customers: Carrier will notify you of any required payments at customs
Note: These fees must be settled before your package clears border control.

Payment Options
We accept:
• Major credit cards (Visa, Mastercard, American Express)
• Digital wallets (Apple Pay, Google Pay)
• Alipay
All transactions are securely processed through PCI-compliant systems. Orders are confirmed upon successful payment authorization.

Shipping Details
Visit our [Shipping Information] page for country-specific rates and estimated delivery timelines.

Product Availability
"When will items restock?"
We intentionally maintain limited quantities for exclusive collections. Popular items may occasionally restock – we recommend:

1. Purchasing desired items promptly

2. Subscribing to our newsletter for restock alerts

Order Issues
"I have a problem with my order"
We sincerely apologize for any inconvenience. Please email support@kuroniwear.com with order details, and our team will work to resolve it promptly.

Returns & Exchanges
Full policy details available in our [Returns Center]. Key points:
• 30-day return window (from delivery date)
• Initiate returns by emailing support@kuroniwear.com
• Return shipping costs are customer responsibility – we recommend insured tracked mail
• Refunds processed within 14 days of warehouse receipt
Important: Items must be returned unworn/unused with original tags.

Quality Concerns
"I received a defective item"
All products undergo quality checks before shipping. If issues occur:

1. Email support@kuroniwear.com with photos/video of defect

2. Include detailed description in returns form
   We'll provide a full refund upon verification.

Order Cancellations
If we cancel your order:
• You'll receive an explanatory email
• No charges will be processed
• Contact us for alternative product suggestions

Refund Status
"Where's my refund?"
Refunds typically appear in 7-10 business days after processing. If delayed:

1. Check your refund confirmation email

2. Contact your financial institution

3. For urgent inquiries, email support@kuroniwear.com

COVID-19 Updates
While we maintain standard processing times, global shipping delays may occur. For delivery updates:

1. Contact the carrier directly

2. Reach out to our support team for assistance