Refund Policy
Refund & Return Policy
Order Cancellations
You may request to cancel your order within 30 days of purchase. A full refund will be issued if the cancellation is submitted before your order ships and within the 30-day window.
After the order has been shipped from our warehouse, we are unable to process a refund. Buyers may contact us for a refund after receiving the product.
Processing Times
Orders typically ship within 3-7 business days. Processing durations may vary depending on product availability.
Return Eligibility
To qualify for a return:
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Items must be unused, in original packaging, with all tags attached.
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A valid proof of purchase (receipt/order confirmation) is required.
How to Return
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Contact us first: Email support@kuroniwear.com to initiate a return and obtain a Return Authorization (RA) number.
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Unauthorized returns (without an RA number) will not be accepted.
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Follow the return instructions provided by our team.
Damaged/Incorrect Items
Inspect your order immediately upon delivery. Contact us within 48 hours if you receive:
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Damaged/defective items
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Incorrect products
We’ll resolve the issue swiftly at no cost to you.
Return Shipping Costs
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Customer-responsible returns: You cover return shipping fees (costs vary by carrier).
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Company-error returns: We fully cover return shipping for damaged/incorrect items.
Exchanges
To expedite exchanges, we recommend:
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Returning the original item (follow the return process above).
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Placing a new order for the correct/item size.
Refund Timeline
Refunds are issued to your original payment method within 5-10 business days after we:
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Receive and inspect the returned item.
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Approve the refund.
Bank processing times may cause additional delays.
Questions?
Reach our support team anytime:
1. Email: support@kuroniwear.com, for human customer service
We’re here to help!