Help

Contact Us
Reach us via email at support@kuroniwear.com.
Operating Hours: 9:00 AM - 12:00 PM (noon), Monday to Friday.

International Orders
• Review your customs invoice carefully to confirm the accuracy of item quantities. For customs duty inquiries, email support@kuroniwear.com.
• For shipment updates, we recommend contacting the courier directly using your tracking details. For additional assistance, our team is available at support@kuroniwear.com.

Unforeseen Delays
Please note: Global disruptions (e.g., pandemic-related restrictions, natural events) may cause shipping delays beyond our control. For real-time updates, contact either the courier service or our support team.

Payment Options
Your payment will be processed immediately upon order placement. To request a cancellation, email us for a full refund.
Accepted methods:

1. Credit/Debit Cards: Visa, Mastercard, American Express (secured via 3D Secure).

2. Digital Wallets: Apple Pay, Google Pay, Alipay.

3. Klarna:

   • Pay within 30 days (no fees/interest).

   • Complete checkout through Klarna’s portal.

   • Note: Klarna may perform a soft credit check (does not affect your credit score).

All transactions are securely processed by certified payment partners. No banking data is stored on our platform.

Order Changes & Returns
30-Day Satisfaction Guarantee:
You may cancel orders within 14 calendar days of delivery for a full refund.
To initiate a return:

1. Email support@kuroniwear.com.

2. Follow instructions in our [Returns Policy].
   Important:
   • Items must be returned unused and in their original condition.
   • Use insured, trackable postage for protection.
   • We reserve the right to deduct compensation for damaged/non-returned items.

Faulty/Incorrect Items?
Contact us immediately for a refund or replacement.

Order Cancellations
Orders may be automatically cancelled due to:
• Inventory limitations
• Payment authorization issues
• Restricted shipping addresses
• Duplicate orders
• Suspected fraud

If cancelled, you’ll receive an email explaining the reason. No charges will apply. For alternatives, email support@kuroniwear.com for personalized assistance.